Service and Aftercare
Sunala Limited was at the forefront of development and bringing to the market the thermal inkjet printing systems and led the way by introducing the thermal inkjet technology internationally. We are a proven expert within multiple markets, but more specifically within pharmaceutical, food and beverage and medical devices.
Our involvement in product development and introduction to market 20 + years ago, gives us the credibility and pedigree to offer unrivalled service and expertise.
We can offer customer support on deciding the suitability of the thermal inkjet printer for any potential application, and we have the knowledge of the most suitable ink to use on any substrate or material from the wide variety we carry in stock. We can also offer print trials for you, simply call us to discuss before sending samples in and we can conduct the print trials on your behalf.
As the leading Thermal inkjet printer distributor, our customers are comfortable that the help, support, and advice they receive from us can always be relied on and they come back to us time and again.
We offer a full commissioning and validation service and our specialist engineers are happy to support any installation at customer site. We provide preventative maintenance, and operational recommendations to ensure production levels are optimised and up time improved. We can provide a bespoke service level agreement, prepared to suit individual customer requirements.
Technical and operational training programs are offered, whether you have a new printer just installed or have printers that have been in service for many years, or the printer has been integrated into a newly commissioned production line. The programs can be designed and executed to suit the individual needs of the customer, and take into consideration productions schedules, operational challenges and knowledge and capability of the team members.